Echo - NHS prescriptions delivered Description:
Echo is the free & secure way to order NHS prescriptions and get medication delivered straight to your door.
PLEASE READ THIS BEFORE DOWNLOADING
• You must be registered with an NHS England GP surgery in order to use this service
• You can only order repeat prescriptions on your own behalf
• Postage is free but scheduled medication must be sent recorded delivery.
• Once you agree to Echo's terms and conditions, all your electronic prescriptions will be sent to our partner pharmacy, but you can change this at any time
Co-founded by patients and backed by a team of NHS doctors and pharmacists, Echo lets you order repeat prescriptions from your NHS GP and have medication delivered for free.
HOW IT WORKS
1. Download the app and tell us which practice you are registered with, plus which repeat medication you need
2. We set you up with one of our partner pharmacies who place the repeat prescription request with your GP
3. Your GP then sends the prescription electronically to Echo and we dispatch the medication via Royal Mail. If your GP wants to speak with you before prescribing we will let you know
FREQUENTLY ASKED QUESTIONS
Q. I don't pay for prescriptions, can I still use Echo?
A. Yes. When you order simply select an exemption reason and we'll do the rest.
Q. I have a pre-payment certificate; can I still use Echo?
A. Yes. When you order you can upload you details and won't be charged.
Q. How do I know that this is a legitimate service?
A. Echo is registered with the MHRA, which you can check here:
Q. How long does the process take?
A. Once you place an order we send it to your GP surgery (Mon-Fri, 8am - 5pm). Some surgeries are much faster than others, but we typically get prescriptions back between 2-3 working days. If you have opted for free delivery, we will then send you your medication via Royal Mail 48 hour delivery. We highly recommend leaving at least 5 working days for turn around.
Q. Will Echo work with my GP?
A. We work with 90% of NHS England GP surgeries (as of March 2017) - you can check to see if your practice is live via the app.
Q. How does Echo make money?
A. We take a cut of the profit made by our partner pharmacies. In return, they dispense a greater volume of prescriptions.
Q. Can I order prescriptions on behalf of my children / elderly parents?
A. No, you can only use Echo to manage your own prescriptions, but a family version is in the works.
Q. Do you provide dosette boxes / blister packs / monitored dosage systems?
A. No, right now we cannot provide this service.
Q. Is my personal information safe?
A. Yes, all data is stored in secure servers transferred using SSL technology. Echo operates under Caldicott principles and we will NEVER share your data without your explicit consent. Echo only works with fully accredited, UK-based NHS community pharmacies.
Q. What happens if I am not in to receive my medication?
A. Most items can be sent via letterbox friendly packaging, delivered by Royal Mail with your regular post. For larger items we highly recommend choosing a work address for delivery.
Q. Which controlled items do you automatically send tracked/signed for delivery?
A. Certain medication, such as opiates (Tramadol), benzodiazepines (Diazepam) and sleeping tablets (Zopiclone) must be sent via tracked delivery and signed for by the patient.
Q. My medication needs to be kept cold - do you have insulated packaging?
A. Yes, we have special packaging to keep medication cold.
Q. My question isn't covered in this FAQ, what do I do?
A. Please contact us via the app and we will do our best to help!
• Start-up of the Year 2016 - Elevator Pitch 16
• App of the Year 2016 - HS1 Awards
• Upscale Tech City Class of 2017
Echo - NHS prescriptions delivered Require:
Require Android 5.0 and up
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