Cherie Tindall
The app is great for reviewing your personal information (test results, appointments and such) , but there is no "back" option. For example, when you click on an appointment to view the details, there is no way to go back to the home page, the only choices are "app preferences" and "exit", so you can only do one task at a time and have to exit out and then sign back in again which is very cumbersome and annoying! I sure hope this gets fixed!!!
1 person found this review helpful
Sutter Health
March 16, 2024
We are sorry to hear that you had trouble with the app. Please feel free to reach out to us for troubleshooting by tapping the Contact Support button on the home screen or call 1-866-978-8837 for assistance.
Stan Sieler
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Mostly a good medical app. Makes login fairly easy (quite important, particularly considering stress a user might be under when trying to logon!) Could be easily better: EPIC, display a larger keypad, darn it! Doesn't quite have full functionality of web version (e.g., can't show table or graph of prior test results). In some ways a little better than web version (e.g., the "to msgs" shows specialty/department in addition to Dr.). But, EPIC ignores ALL USER REQUESTS! SHAME ON THEM!
5 people found this review helpful
Sutter Health
March 6, 2024
Thank you for your feedback, we will communicate it to our team. If you need support at any point you can tap the Contact Support button on the home screen or call 1-866-978-8837 for assistance
Allyssa
This app has helped me so much. I'm taking care of a friend who has ongoing health issues and is in and out of the hospital a lot and also the e.r. he has medi-cal and is getting a new doctor it seems every few months (for some reason). This app makes transition between new doctors and specialists so so easy. Also if picked up by paramedics because all his health conditions, meds, visit summary and notes in one place is AWESOME!! Easy to get a hold of doctors on here too and they respond fast.
Sutter Health
March 27, 2024
Thank you for using My Health Online we greatly appreciate your feedback.